Once the Live Chat has been enabled and settings have been configured by the admin, a ‘Live Chat’ icon will appear on the website at the front-end (as shown in figure 10). 

Fig. 10: Live Chat Icon

Clicking on this icon, a pop-up will appear as shown in figure 11. In this pop-up, the user can enter their details and start chatting by clicking on ‘Start Chat’. 

Fig. 11: Live Chat Pop-up

The admin can make several changes related to appearance and managing these chats from the ‘Settings’ tab of their respective Tawk.to account.