All details related to products can be managed from this module. 

1. Brands

The admin can manage product brands from this section. Linking products with brands will be optional if the admin has enabled ‘Brands are Optional for my Products’ from the Product Settings module. Fig. 5.1.1: Brands

To add a brand, please click on the ‘Add’ button provided on the top-right corner which will open the ‘New Brand Setup’ form in the right section of the page.

Fig. 5.1.2: New Brand Setup Form

The admin needs to fill in following details - 

• Name*: Enter the name of the brand. 
• Image: Upload the image to be displayed as a logo for this brand. 

Click on the ‘Create’ button to finish adding the brand. All the brands added till date will be displayed on the left section of this page. The admin can perform following actions - 

• Change Status: Change the active status of brands using the toggle switch button provided under ‘Publish’ column. Only the published brands will be displayed at the front-end on the website. Please note that if an existing brand is unpublished, the products linked with the brands will continue being displayed at the front-end. However, the brand name will not be displayed on the product details page. 
• View Brand Page: View the brand page at the front-end.
• View Products for This Brand: View the list of products that are linked with this brand.
• Edit : The details of a brand can be edited. Clicking on this button will open the Editing form in the right section. Admin can make necessary changes and click on the ‘Update’ button to save changes. 
• Delete : Clicking on this button will delete the brand from the system. 

If a previously added brand is deleted from the system, the products linked with the brands will continue being displayed at the front-end. However, the brand name will not be displayed on the product details page. 

2. Categories

The admin can add and manage product categories from this module. The products are linked with appropriate categories when being added in the system (in General tab). 

Fig. 5.2.1: Categories

To add a new category, click on the ‘Add’ button provided on the top-right corner of this page. The ‘New Category Setup’ form will open in the right section of the page. 

Fig. 5.2.2: New Category Setup Form

The admin needs to fill in the following details - 

• Name*: Enter the name of the category. 
• Parent Category*: Define if it is a ‘Root’ or a sub-category. When adding a sub-category, the admin must select its parent category from the drop-down list. 
• Category Tax Code: Enter the tax code of the category.
  NB: This input field will only be displayed if the ‘I want to enter Tax code for categories and display on the invoice?’ setting is enabled from the ‘Invoice Management’ page provided in Tax Settings. 
• Banner Image: Upload the image to be displayed as a banner on the category page at the front-end. 

Click on the ‘Create’ button to finish adding the category. 

All the categories added in the system will be displayed on the left section of this page. The admin can perform following actions - 

• Change Status: Change the active status of the categories using the toggle switch button provided besides each category. Only the published categories will be displayed at the front-end on the website. Please note that if an existing category is unpublished, the products linked with that category will continue being displayed at the front-end. However, an alert will be displayed for this product on the ‘Products’ page notifying the admin to correct this error. 
• View Category Page: View the category page at the front-end.
• View Products for This Category: View the list of products that are linked with this category.
• Edit : The details of a previously added category can be edited. Clicking on this button will open the Editing form in the right section. Admin can make necessary changes and click on the ‘Update’ button to save changes.
• Delete : Clicking on this button will delete the category from the system.

Please note that a tree structured hierarchy is used to display categories and sub-categories. The sub-categories are displayed below the root categories and the extendable arrows  can be used to view the complete list.

Categories are displayed as filters at the front-end on Products listing page in the order in which they are listed on this page. Admin can use the drag and drop feature to change the order of display. The categories can be dragged by clicking on the   button and moved up or down to change the arrangement orders. Similarly, they can be moved in or out of root and sub categories as well. A badge number is displayed beside each category name to show the count of number of products linked with that category.

If a previously added category is deleted from the system, the products linked with that category will continue being displayed at the front-end. However, the category name will not be displayed on the product details page. 

3. Option Groups

Admin can add option groups in the system which can later be linked with products to add product variants. The option groups can be created in terms of colors, sizes, package weightages, product flavors, etc. 

Fig. 5.3.1: Option Groups

The created option groups can be linked in the ‘Options & Variants’ tab as shown in figure 5.3.2 below. 

Fig. 5.3.2: Option & Variants Tab

To add a new option group, click on the Add button provided on the top-right corner of this page which will open the ‘New Option Group Setup’ form on the right section of this page. 

Fig. 5.3.3: New Option Group Setup Form

The admin needs to fill in the following details - 

• Name*: Enter the name of the option group. 
• Type*: Select ‘Color’ if the option group being created will include color-values or ‘Size’ if it will include sizes/measurement values such as length, width, height, weight, etc. The admin can proceed with option ‘None’ if the group does not fall in either of these types. 
• This Option Has Separate Images: Select ‘Yes’ if the products variants will require a separate image and ‘No’ otherwise. For example, the option groups that include colors as variants might require different images for each product variant to show the customers the different options. 
• This Option Has a Size Chart: Select ‘Yes’ if the products variants will require a size chart and ‘No’ otherwise. 

Click on the ‘Create’ button to finish adding the options. 

All the option-groups added in the system will be displayed on the left section of this page. The admin can perform following actions - 

• Edit : The details of a previously added option group can be edited. Clicking on this button will open the Editing form in the right section. Admin can make necessary changes and click on the ‘Update’ button to save changes. 
• Delete : Clicking on this button will delete the option group from the system.
  If a previously added option group is deleted from the system, the products linked with that option group will still continue being displayed at the front-end along with their option values. So, it is advised to be cautious while deleting an option group. 

4. Products

All the products added in the system are displayed on this page.

Fig. 5.4.1: Products 

To add a new product, click on the ‘Add’ button provided on the top-right corner of this page which will open the Product Setup form that includes five tabs. Each of the tabs are explained below- 

a. Add a New Product 

I. General Information - Add Basic Product Details 

Fig. 5.4.2: General Information tab 

The admin needs to enter following details in this tab: 

• Product Type*: Select ‘Physical’ if the product being added is tangible or ‘Digital’ if the product being added is intangible such as a video game or an ebook. From the ‘Product Settings’ page, the admin can manage what type of products can be added in the system. The options provided in this section might vary depending on the ‘My platform has product types’ setting.
• Product Title*: Enter the product name to be displayed at the front-end. 
• Brand*: Enter the brand name. The brands are added in the system from the ‘Brands’ module. From the ‘Product Settings’ page, the admin can manage if adding brands for products should be mandatory or not. 
• Category*: Select the category in which the product falls. The categories can be added and managed from the ‘Categories’ module. An ‘Add Category’ button is provided above this input field. The admin can create a category directly using this button. A pop-up form will appear as shown in figure below. Fig. 5.4.3: Add Category
  Please enter the ‘Name’ of category and its Parent Category from the drop-down list. Clicking on ‘Create’ will add the category and link the currently being added product with it. Please visit the ‘Categories’ module to make any changes to the created category. 
• Description: Add product description in the provided text field. This description will be displayed to the customers on the product’s detail page at the front-end. 
• Model No.: Enter the model number of the product being added. 
• Tax Category*: Select tax category to define tax rates to be applied for the product. The Tax Categories can be added and managed from the ‘Tax Management’ module. 
• Product Condition*: Select ‘New’ if the product being added will directly go from the manufacturer to the customer and has its complete warranty. Select ‘Old’ if the product being added has been used for a certain time period and is available for resale. Select ‘Refurbished’ if the product was returned by a customer shortly after the sale due to certain reasons (mostly due to the presence of any kinds of defects) and is now available for sale with a new warranty and better quality.
  NB: This field will not be displayed when adding a Digital product. 
• Warranty (Days)*: Enter the time period for which the product’s warranty is valid.
  NB: This field will not be displayed when adding a Digital product. 
• Return (Days)*: Enter the time period (in days) within which the customer can place an order return request.
  NB: This field will not be displayed when adding a Digital product. 

Click on the ‘Next’ button to proceed further or ‘Discard’ button to return back to the products listing page.

II. Inventory & Price Details - Inventory, Stock & Pricing Options  

Fig. 5.4.4: Inventory & Price Details tab 

The admin needs to enter following details in this tab: 

• Do You Want to Track Inventory For This Product: Selecting ‘Yes’ will enable the system to generate an alert notifying the admin about the number of products left in the inventory. Selecting ‘No’ will restrict the system from keeping track of remaining stock. A new tab will be displayed on the Products page named as ‘Stock Quantity Alert’ which will enlist products with stock quantity alert. 
• You Want to Sell This Product as?: Select any one of the options - 
  • Shipping Only: Selecting this option will mark this product to be available only for shipping. 
  • Pickup Only: Selecting this option will mark this product to be available only for pickup. 
  • Both: Selecting this option will display the customers both, pickup and shipping options for this product.
    NB: This field will not be displayed when adding a Digital product. 
• Continue Selling When Out of Stock: Selecting ‘Yes’ will continue to display the product at the front-end even after it is out of stock. Selecting ‘No’ will restrict the product from being displayed at the front-end once it is out of stock.
  NB: This field will not be displayed when adding a Digital product. 
• Available for Cash on Delivery: Selecting ‘Yes’ will enable COD for this product.
  NB: This field will not be displayed when adding a Digital product. 
• Available for Gift Wrap: Selecting ‘Yes’ will enable gift wrapping option for customers when placing an order for this product. Please note that this check-box will not be displayed if ‘I want to enable gift wrapping for my products’ is enabled from the Product Settings page.
  NB: This field will not be displayed when adding a Product Settings product. 
• Minimum Purchase Quantity*: Enter the minimum quantity that needs to be purchased to place an order for this product. 
• Maximum Purchase Quantity: Enter the maximum quantity that can be purchased when placing an order for this product. 
• Cost Price: Enter the cost price for this product.
• Stock Alert Quantity*: Enter the quantity reaching which the system will generate a stock alert for this product. Please note that this field will only be displayed if ‘Do You Want to Track Inventory For This Product’ is enabled. 

Click on the ‘Next’ button to save details and proceed onto the next tab, ‘Previous’ button to go back to the previous tab without saving any changes or ‘Save & Exit’ button to save changes and return back to the products listing page. 

III. Options & Variants - Add Option Details  

Fig. 5.4.5: Options & Variants tab- Without Variants

The admin can add product variants in this tab by linking multiple option groups with the product. Select ‘No’ if there are no product variants to be added. In this case, the admin needs to enter following details - 

• Selling Price (Incl./Excl. Tax): Enter the selling price of this product. Please note that the price to be added should be inclusive or exclusive tax can be managed from the ‘Product Settings’ module. 
• Available Stock*: Enter the quantity available in stock. 
• Stock Keeping Unit (SKU): Enter the product’s SKU number. 

On selecting ‘Yes’ a new section will be displayed as shown in figure 5.4.6 below.

Fig. 5.4.6: Options & Variants tab- With Variants

To add an option and its values (tags), the admin must follow the below steps- 

• Option 1: Enter the option group. The option groups are created and managed in the Option Groups module. The selected option group is linked with the product.
• Add Tag: Enter an option tag relevant to the option group and press enter to save it. For example, if an option group Color is entered in the previous field, the tags such as Red, Blue, Orange, etc. can be added here. The admin can add any number of tags in an option group. The tags can be deleted by clicking on the cross button provided besides their name. If the tag is a color, a color will be chosen and displayed by default as per the name entered. However, an appropriate color can be chosen by clicking on the tag name which will open the color chart as shown in figure 5.4.7 below. Admin can select the required color and click on ‘Apply’ to save changes.

Fig. 5.4.7: Color Selection Chart

To link another option group, click on the  ‘Add’ button provided to the extreme right of the option group row which will provide a new row to add  another option group. Please follow the similar steps to link option groups. Only 3 option groups can be linked with one product at a time. To remove a previously added option group, click on the ‘Delete’ button provided in its row.

A list of variants will be displayed in the tabular form in the section below depending on the option groups and tags added. 

Total Number of Variants = Number of Tags in Option 1 x Number of Tags in Option 2 x Number of Tags in Option 3

For example, 3 option groups added in the system where Option1 includes 3 tags, Option2 includes 2 tags and Option3 includes 2 tags. The number of variants created will be 3x2x2 = 12. 

The following details need to be filled for each variant - 

• Price (Incl./Excl. Tax): Enter the price at which this product variant is to be sold. Please note that the price to be added should be inclusive or exclusive tax can be managed from the ‘Product Settings’ module. 
• Quantity: Enter the quantity available in stock. 
• SKU: Enter the Stock-keeping Unit (SKU) number. 

The admin can use the following action buttons to add/delete values in this table - 

• Publish/Unpublish: Change the status of variants. The admin can mark selective variants as currently available by using the toggle switch button provided in each variant’s row. Only the published (active) variants will be displayed at the front-end. 
• Copy-Paste Values: A copy-paste button  is provided in each row. The admin can use this button to copy and paste (ctrl+v) values in other rows.
• Undo: This button is provided above the list of variants and it can be used to undo the last performed action in this table. 

Fig. 5.4.8: Adding Variants (Example)

The admin can choose a default product variant from the drop-down list provided against ‘Select Default Product Variant’. The selling price and images linked with the default product variant will be displayed as default view for this product at the front-end. 

Click on the ‘Next’ button to save details and proceed onto the next tab, ‘Previous’ button to go back to the previous tab without saving any changes or ‘Save & Exit’ button to save changes and return back to the products listing page. 

IV. Product Attributes - Add Product Related Specifications 

Fig. 5.4.9: Product Attributes tab

In this tab, the admin can enter following details of the product - 

• Country of Origin*: Enter the product’s country of origin.
  NB: This field will not be displayed when adding a Digital product. 
• Weight Unit*: Select the weight unit.
  NB: This field will not be displayed when adding a Digital product. 
• Weight Value: Enter the product’s weight (numeric value).
  NB: This field will not be displayed when adding a Digital product. 
• ISBN/HSN/SAC/UPC: Enter the product codes (if any) in the provided input boxes. 
• File (Title and Upload): Enter the title of file and upload the file. This field is provided for uploading size charts that can be displayed to users at the front-end.
  NB: This field will only be displayed if an option that includes size chart has been linked with the product in the previous tab. 
• Additional Information: Enter any additional information related to the product. Clicking on the ‘Add’ button will display a row in which the admin needs to enter following details - 
  • Name: The name of specification/attribute. Please note that this name will be displayed at the front-end. 
  • Value: The value of the specification or the attribute property. Please note that this entry will also be displayed at the front-end. 
  • Category: The specifications can be grouped. Since this is the first category, the admin must specify the name of the category. Please note that this entry will not be displayed at the front-end. Fig. 5.4.10: Additional Information
    To add another attribute or specification, please click on the ‘Add’ button provided below which will display an additional row below. The admin can add multiple specifications and these specifications can be grouped together as a ‘Category’. When adding more than one specification, the category name entered previously will be auto-suggested in the ‘Category’ field to be linked with each other. 

Click on the ‘Next’ button to save details and proceed onto the next tab, ‘Previous’ button to go back to the previous tab without saving any changes or ‘Save & Exit’ button to save changes and return back to the products listing page. 

V. Product Media - Add Option Based Product Media

The admin can add/update product media files from this tab. Depending on whether a product has variants (options) or not, the fields provided in this tab might vary.
For products without any options-

Fig. 5.4.11: Product Media tab - Without Variants

As shown in the figure 5.4.11 above, the admin will need to enter following details: 

• Images: Upload media files for the product to be displayed at the front-end. 
• Video: Enter the youtube video URL to be displayed at the front-end for users to gather additional information related to the product. 
• Product Published: Select ‘Yes’ to mark this product’s current status as Published or else select ‘No’. 
• Product Published From: Enter the date from which the product should be marked as published. Please note that the product will only be displayed at the front-end after it meets this date. 

For products linked with options - 

Fig. 5.4.12: Product Media tab - With Variants

As shown in the figure 5.4.12 above, the admin will need to enter following details: 

• Upload Separate Images for each color: Select this checkbox to upload different images for each variant. Fig. 5.4.13: Upload Separate Images for Each Option
  If the checkbox is selected, all the variants of the product will be displayed based on the option groups linked in the Options & Variants tab. The admin can upload a different image for each variant. To upload common images, please deselect this checkbox.
  NB: The media uploaded without selecting this checkbox will be displayed as default in cases when no media is uploaded for any particular variant. To edit those images, please deselect the check-box and then make changes. To return back and view images for different options, please select the checkbox again.
• Images: Upload media files to be displayed at the front-end for the variants of the product. 
• Video: Enter the youtube video URL to be displayed at the front-end for users to gather additional information related to the product. 
• Product Published: Select ‘Yes’ to mark this product’s current status as Published or else select ‘No’. 
• Product Published From: Enter the date from which the product should be marked as published. Please note that the product will only be displayed at the front-end after it meets this date. 

If adding a physical product, click on the ‘Finish’ button to save details or the ‘Previous’ button to go back to the previous tab without saving any changes.

If adding a digital product, click on the ‘Next’ button to save details and proceed onto the next tab, ‘Previous’ button to go back to the previous tab without saving any changes or ‘Save & Exit’ button to save changes and return back to the products listing page. 

VI. Product Files - Add Files to be Delivered

This tab will only be displayed when adding a digital product. 

Fig. 5.4.14: Product Files tab

The admin needs to enter following details - 

• Max Download Times*: Enter the number of times a customer can download the media file. 
• Validity (Days)*: Enter the number of days for which the media file will be valid for the customer after the date of purchase. 
• I want to add additional files for this Product at the Time of Delivery?: Selecting ‘Yes’ will display a file uploading option when about to mark an order for a digital product as ‘Delivered/Ready for Download’. This functionality is provided for digital products so that the admin can add unique keys or files that cannot be displayed at the front-end to all customers. Fig. 5.4.15: Add Additional Files at the Time of Delivery
• Adding Media Files (For Products without Variants): The details to be entered are -
  • Type: Select if the media to be added is a ‘File’ or a ‘URL’. 
  • File Type: Select if the file that will be downloaded is an Image, Video, Audio or a Software. 
  • Name: Enter the name of the file being added. Please note that this name will be displayed to the customers when they download this file.
  • Link: If ‘File’ is selected in the first field (Type), upload the file. If ‘URL’ is selected, then please enter the link.Fig. 5.4.16: Adding Media Files- For Products without Variants
    To add additional files, please click on the ‘Add’ button provided below and enter the details in the same manner. 
• Adding Media Files (For Products with Variants): The details to be entered are -
  • Select Variant: Select a particular variant for which the file is to be added.
  • Type: Select if the media to be added is a ‘File’ or a ‘URL’. 
  • File Type: Select if the file that will be downloaded is an Image, Video, Audio or a Software. 
  • Name: Enter the name of the file being added. Please note that this name will be displayed to the customers when they download this file.
  • Link: If ‘File’ is selected in the first field (Type), upload the file. If ‘URL’ is selected, then please enter the link.Fig. 5.4.17: Adding Media Files- For Products with Variants
    To add additional files, please click on the ‘Add’ button provided below and enter the details in the same manner. 

b. Manage Products List

i. Search List & Custom Search tab

All the products added in the system will be listed on the Products page. The admin can search products by their name, brands, categories or keywords from their description. Based on the keywords entered in the search bar, the products will be displayed in a new tab named as ‘Custom Search’ tab.

Fig. 5.4.18: Custom Search tab (Example)

Please note that this tab is displayed to show the search outcomes separately. Clicking on the ‘Clear All’ button will close this tab until any next search is performed. 

ii. Stock Quantity Alert 

The products whose remaining stock has reached the threshold limit mentioned in the ‘Stock Alert Quantity’ field, provided in Inventory & Price Details tab of the product setup form, are displayed in this tab. Please note that only the products for which ‘Do you want to track inventory for this product?’ is enabled will be displayed in the list. 

Fig. 5.4.19: Stock Quantity Alert tab (Example)

The admin can perform any of the following actions on such products - 

• Change Stock Level: Clicking on the inventory number provided in the ‘Inventory’ column will open the ‘Update Inventory’ pop-up box. The admin can increase the stock level. Once the stock level is increased, the product will be removed from this list. 
• Publish/Unpublish: Mark the product as in-active (unpublish) temporarily by turning off the toggle button provided in the ‘Publish’ column. 
• Delete: Delete the product from the system. 

This tab will not be displayed if there are no products available below their stock alert limit (only for which stock alert has been enabled). 

iii. Products with Errors

Fig. 5.4.20: Product with Errors tab (Example)

The products that include errors are displayed in this tab. The admin can remove these errors by adding appropriate information in all the tabs. If there are no products with errors, this tab will not be displayed. 

iv. Action Buttons & Alerts on Products Listing page

The admin can manage the products list using following action buttons- 

• Sorting List: The admin can arrange the products list using following criteria: 
  • Product Name: Click on the ‘Name’ column heading to sort the entire product list alphabetically in either ascending or descending order. To change the arrangement order, please re-click on the column name.  arranges the list alphabetically in ascending order. arranges the list alphabetically in descending order.
  • Product Type: Click on the ‘Type’ column heading to sort the entire product list based on their type. To change the arrangement order, please re-click on the column name. displays all Physical products on the top. displays all Digital products on the top.
  • Inventory: Click on the ‘Inventory’ column heading to sort the entire product list based on their inventory level in either ascending or descending order. To change the arrangement order, please re-click on the column name.  arranges the list in ascending order. arranges the list in descending order.
  • Price: Click on the ‘Price’ column heading to sort the entire product list based on their costs in either ascending or descending order. To change the arrangement order, please re-click on the column name.  arranges the list in the ascending order. arranges the list in descending order.
  • Publish/Unpublish: Click on the ‘Publish’ column heading to sort the entire product list based on their statuses in either ascending or descending order. To change the arrangement order, please re-click on the column name.  displays the unpublished products on the top. displays the published products on the top.
    Please note that the sorting is displayed temporarily and the products list will be arranged back in the default order (the more recently added product on the top) when the Products list page is refreshed (F5). 
• Check-box: Check-boxes are provided on the left of each product to select multiple products at a time and perform a collective action on selected products. On selecting the check-boxes, three additional icons will be displayed in the top-right corner of this list, which are:
  • Publish: Clicking on this icon will activate the selected products, which means that they will be displayed in the front-end of the website.
  • Un-publish: Clicking on this icon will restrict the selected products from being displayed in the front-end of the website.
  • Delete : Clicking on this icon will delete the products from catalog products list.
• Status (Publish/Unpublish): The current status of a product is displayed in the ‘Publish’ column. The admin can change the status of a product using the toggle button. 
• Edit : The details of products can be edited by clicking on this button. 
• Delete: A product can be removed from the system by using this button.
• View Product: Clicking on this button will redirect the admin to the product’s detail page displayed at the front-end on the website. This button will not be displayed for products with errors. 
• View Reviews: The admin can view the reviews posted by customers for a particular product by clicking on this button provided in its row. 
• Editing Options on Product Listing page:Following details can be viewed and updated from the products listing table itself -
  • Variants: The number displays the total number of variants created for a product. Clicking on the number displayed in this column of any product, will open a pop-up window as shown in figure 5.4.21 listing all the variants created for the respective product.Fig. 5.4.21: Variants pop-up window (Example)
    The admin cannot make any changes in these details. 
  • Inventory: The number displayed in the list is the inventory of the default variant. Clicking on the number will open a pop-up window as shown in figure 5.4.22 below. From the pop-up, the admin can update the inventory levels for any of the variants.Fig. 5.4.22: Update Inventory pop-up window (Example)
    Click on the ‘Save’ button to update the changes.
  • Price: The number displayed in the list is the selling price of the default variant. Clicking on the number will open a pop-up window as shown in figure 5.4.23 below. The admin can update the price of any of the variants from this pop-up. Click on the ‘Save’ button to update the changes.Fig. 5.4.23: Update Price pop-up window (Example)

5- Product Reviews 

The reviews posted by customers for products displayed at the front-end are displayed on this page. The admin can manage whether to approve or reject the reviews. Only the approved reviews will be displayed in such a case. However, if the admin has enabled ‘Product reviews should be automatically approved’ setting from the Product Settings page, the reviews posted by customers will be displayed at the front-end without admin’s approval. The admin can also manage a few other relevant settings from the same page such as, the customers can edit their comments or not, they can view the current status of their reviews or not, etc.

Fig. 5.5.1: Product Reviews 

The Product Reviews page displays following details - 

• Customer: Name of Customer who has posted the review. The admin can - 
  • Sort the list alphabetically in ascending or descending order by clicking on the column heading. To change the arrangement order, the admin can re-click on the column name. Please note that the sorting is temporary and the default arrangement (latest review at the top) will be displayed when the page is refreshed. 
  • View the customer details by clicking on the name of a customer which will redirect the admin to the respective User Details page. 
• Order: The order number that includes the product that was reviewed. The admin can - 
  • Sort the list in ascending or descending order by clicking on the column heading. To change the arrangement order, the admin can re- click on the column name. Please note that the sorting is temporary and the default arrangement will be displayed when the page is refreshed. 
  • View the order details by clicking on the order number which will redirect the admin to the respective Order Details page. 
• Rating: The rating stars posted for the products ordered by customers. 
• Title: The title of review posted by the customer. The admin can sort the list alphabetically in ascending or descending order by clicking on the column heading. To change the arrangement order, the admin can re-click on the column name. Please note that the sorting is temporary and the default arrangement will be displayed when the page is refreshed. 
• Posted On: The date on which the review was posted by the customer. The admin can sort the list based on the date on which the reviews were posted. The arrangement can be displayed either in ascending or in descending order. Click on the column heading to change the arrangement order. Please note that the sorting is temporary and the default arrangement will be displayed when the page is refreshed. 
• Published: The date on which the review was published at the front-end after admin approval. Please note that the column will not display any entry when the review status is either ‘Pending’ or ‘Rejected’. 
• Publish/Unpublish: The current status of the review. The admin can allow or restrict reviews from being displayed at the front-end even after their approval. The status can be changed using the toggle switch button. Only the reviews with Publish status will be displayed at the front-end. This functionality is more useful to the admin when they have enabled automatic approval of customer reviews (Product Settings). This setting can help them manage which reviews should be displayed at the front-end. 
• Status: The current status of the reviews from admin-end. If the admin has enabled automatic approval of customer reviews (Product Settings), the status of reviews will be displayed as ‘Approved’ by default. However, if the admin has disabled this setting, the default status of reviews will be marked as ‘Pending’. To change the status to ‘Approved’ or ‘Rejected’, please click on the ‘View Review’ button provided to the right. From the Product Settings page, the admin can also manage if these statuses should be displayed to the customers or not. 
• Users Like/Dislike: The number of likes or dislikes received for each review. The users can like or dislike the reviews posted by other customers. 
• View Review: View details of the reviews posted by customers. Clicking on this button will open the Review Details page.Fig. 5.5.2: Review Details page
  The admin can change the status of reviews by selecting the appropriate option provided besides the ‘Change Review Status’ section. They can also get in touch with the respective customer by sending their message from the ‘Reply’ section. Click on the ‘Back’ button provided on the top-right corner to go back to the Product Reviews page.
• Preview: View the approved reviews published at the front-end on the respective product’s detail page.