This section allows the Admin to view the orders placed. Admin can view the order listing and can also search for orders in the search bar.
1. Orders
This section allows the admin to manage the orders/purchased lessons. Admin can perform the following operations from this page. 
The admin can search purchased lessons from the search bar provided on the top using following filters:
- Teacher: Admin can search lessons by entering the teacher's name.
- Learner: Admin can search lessons by mentioning the learner’s name.
- Free Trial: Admin can search lessons from the drop-down menu by Does not Matter, Yes and No.
- Payment Status: Admin can search lessons by its payment status as Does not matter, cancelled, pending and paid.
- Class Type: Admin can search from the dropdown list by Group Class and One to One class.
Admin can perform the following operations from this page:
- Class Type: All classes are categorized into one to one class and group class.
- Order ID: Order IDs are listed against each class type.
- Learner: The name of the learner.
- Teacher: The name of the teacher.
- Language: The languages of every class are listed under this column.
- Free Trial: The free trial of the language lesson.
- Status: Admin can change the status as paid or cancelled.
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View Lessons: Admin can view and manage lessons. On the same page, clicking on the view button, admin can view lesson details.
2. Order Lessons
This section allows the admin to manage order lessons. Admin can perform the following operations from this page. The admin can search order lessons from the search bar provided on the top using following filters:
- Teacher: Admin can search lessons by entering the teacher's name.
- Learner: Admin can search lessons by mentioning the learner’s name.
- Free Trial: Admin can search lessons from the drop-down menu by Does not Matter, Yes and No.
- Status: Admin can search lessons by its status as Does Not Matter, Upcoming, Scheduled, Rescheduled, Need to be scheduled, Completed, Cancelled and Issue Reported Status.
3. Gift Orders
The admin can search gift orders from the search bar provided on the top using following filters:
- Keyword: Admin can search gift cards in Order ID and gift card code.
- Payment Status: Admin can select the payment status from the drop-down list menu.
- Date From: Search for gift cards registered after a particular date.
- Date To: Search for gift cards registered before a particular date.
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Order From and Order To: From and to date range to filter the orders by order placed date. Order from and to amount range to filter orders by order amount.
This section allows the admin to manage gift orders. Admin can perform the following operations from this page.
- Order ID: Order IDs are listed against each class type.
- Order Date: The order date is mentioned under this column.
- Total: The total amount of gift cards is displayed under this column.
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Payment Status: The payment status as paid or pending is displayed under this column.
Admin will be able to view customer order details those are mentioned in detail below:
- Order/Invoice Id: Admin can view the order and invoice details.
- Order Date: Admin can view the order date.
- Payment Status: Admin can view the payment status as paid or unpaid.
- Order Amount: Admin can view the order amount.
- Order Amount Paid: Admin can view the order amount paid.
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Order Amount Pending: Admin can view the order amount pending.
Admin will be able to view gift card details those are mentioned in detail below:
- Giftcard Invoice ID: Admin will be able to view the gift card invoice ID which is mentioned under this column.
- Gift Card Code: Admin will be able to view the gift card code which is mentioned under this column.
- Buyer Name: Admin will be able to view the buyer name.
- Gift Card Recipient Name: Admin will be able to view the gift card recipient name.
- GiftCard Amount: Admin will be able to view the gift card amount..
- Gift Card Expire Date: Admin will be able to view the gift card expiration date.
- Gift Card Status: Admin will be able to view the status as Gift Card used or unused.
- Gift Card Used Date: Admin will be able to view the date when gift card is used.
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Total: Admin will be able to view the total amount of gift card amount.
Admin will be able to view the order payment history details as mentioned below:
- Date Added: Admin can view the date of the payment.
- Transaction ID: Admin can view the transaction ID of the order.
- Payment Method: Admin can view the payment method through which the transaction is made.
- Amount: Admin can view the order amount.
- Comments: Admin can view the comments.
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Gateway Response: Admin can view the gateway response.
4. Manage Issues Reported
This section allows the Admin to view the manage issues reported by the students for the booked lesson. Admin can view the listing of all the reported issues in a list view and can also search for issues in the search bar on the basis of:
- Tutor name
- Learner name
- Issue status
- Order ID
- Lesson ID
Escalated Issues
This section allows the admin to view listings of all the escalated issues. Admin can perform the following operations. Clicking on the View button, the admin will be able to view the issue and lesson details.
- Order ID: Order IDs are listed against each class type.
- Lesson ID: Admin can view the lesson ID of a particular issue reported by the user.
- Reported By: Admin can view the name of the user who reported the issue.
- Escalated By: Admin can view the name of the user who escalated the issue.
- Status: Admin can view the status as Open, In Progress or Resolved.
Clicking on the Action button, admin shall be able to perform the following action to the escalated issue.
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Take Action:
- Reset and Unschedule
- Complete and Zero refund
- Complete and 50% refund
- Complete and 100 % refund
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Admin Comment: Provided with a text box
PS: Once an admin saves the action form, the email notification will be sent to the learner on the resolution provided by the admin and the same will be updated on the lesson status.