The seller can manage their account/profile details through this module. The seller can also save their bank account details in this module. 

My Account 

It includes two different tabs. In the first tab which is ‘My Account’ the seller can add or edit their basic details. The seller cannot make all the changes repeatedly. Fields such as Username, Email ID, phone number and date of birth cannot be changed once entered. The seller can add and modify following fields: 

  • Profile Photo: The seller can upload/change their profile picture by clicking on the ‘Upload’ button provided below the user icon. 
  • Customer Name*: The seller can enter/modify their full name. 
  • Country*: The seller must enter the city in which they are located. 
  • State*: The seller must enter the state in which they are located
  • City: The seller can mention the name of the city in which they are located.
  • Organization: The seller can mention the name of their organization.
  • Brief Profile: The seller can mention brief comments regarding their profile.
  • What Kind Products Services Advertise: The seller can enter brief comments related to the kinds of product services they provide to their customers. 

The seller must then click on the ‘Save Changes’ button provided below to save the made changes. 

If any seller has been registered as both ‘Seller’ and ‘Buyer’ they can manage which account dashboard is to be preferably displayed when logging into their accounts, from the ‘Preferred Dashboard’ section. 

As per the guidelines of GDPR (General Data Protection Regulation), every user has the right to protect their data by collecting, storing, altering, erasing or restricting it. Following these guidelines, two buttons are provided for this seller on the top-right corner of ‘My Accounts’ page. They are: 

  • Request to Remove My Data: The seller can raise a request to the admin to remove their personal data. When the seller clicks on this button, a ‘Truncate Request’ pop-message will appear. The seller can click on ‘Yes’ to proceed and ‘Cancel to go back. 
  • Request My Data: The seller can raise a request to the admin to share their account information. When the seller clicks on this button, a pop-up ‘Request Data’ form will appear. The seller must enter the reason for making such a request under the ‘Purpose of Request Data’ text-box. To understand the policies of GDPR, the seller can click on the hyperlink provided with the message ‘Click Here to Read the Policies of GDPR’. The seller must click on the ‘Send Request’ button to submit the request. 

The second tab is the ‘Bank Account’ details tab. In this tab, the seller can enter all their bank account details as shown. These bank account details will be accessed by the Admin in order to make any transactions to their sellers when they place ‘Withdrawal Requests’. 

The seller must enter:

  • Bank Name*: The name of the bank in which the seller has their account must be mentioned. 
  • Account Holder Name*: The full name of the account holder must be mentioned in this field. 
  • Account Number*: The seller must enter their bank account number.
  • IFSC Swift Code*: The seller must enter the unique IFSC swift code of their bank. 
  • Bank Address: The seller can mention the complete address of the branch of the bank. 

Click on ‘Save Changes’ to save all the details. 

Sub Users 

A seller has the option of adding their sub-users. These sub-users are directly controlled by the seller. The access of sub-users to the seller's portal can be managed by the seller itself. A search bar is provided on the top of this page using which sellers can search a particular sub-user from the list. 

To create a sub-user, the seller must click on the ‘Add User’ button provided on the top-right corner of this page. 

The seller will be redirected to ‘New Sub User’ form. The seller must enter:

  • Full Name*: Full name of the sub-user. 
  • Username*: A unique username for the sub-user. 
  • User Email*: The valid email id of the sub-user must be mentioned in this input box. 
  • Phone*: The contact number of the sub-user must be entered. 
  • Password*: The seller must create a password for the sub-user’s id. 
  • Confirm Password*: The seller must re-enter the password. 
  • Country*: The country in which the sub-user is located must be entered. 
  • State*: The state in which the sub-user is located must be entered. 
  • City: The city from which the sub-user belongs can be mentioned. 
  • Status: The seller can activate or deactivate the sub-user by choosing ‘Active’ or ‘In-active’ option, respectively.

The seller must click on the ‘Save Changes’ button to create the new id for the sub-user. 

The newly added sub-user will start appearing in the list provided on the ‘Seller Users’ page. Few short-cut buttons are provided besides each sub-user which are: 

  • Check-box: A check-box is provided to the left of each sub-user’s row to select multiple users and perform collective actions. When selecting the check-boxes, two action buttons will be displayed just beside the ‘Add User’ button on the top-right corner of this list: Activate and Deactivate. Clicking on ‘Activate’ activates the status of the respective sub-user’s id. Clicking on ‘Deactivate’ will deactivate the respective sub-user’s id. 
  • Status : This toggle button also helps sellers activate or deactivate the sub-user. When the toggle is grey, it denotes the sub-user id is deactivated. When the toggle is green, it denotes the sub-user id is activated. 
  • Change Password : Clicking on this icon will redirect the seller to ‘Change Password’ form. The seller needs to fill in ‘New Password’ and ‘Confirm New Password’ boxes and then click on update. 
  • Edit : The seller can make changes in the previously saved basic details of the sub-user. Clicking on the ‘Save Changes’ button will save the new changes. 
  • Permissions: Clicking on this icon will redirect the seller to ‘Manage Permissions for (Sub-User’s Name)’ form. On the top of this page, a drop-down box is provided with heading ‘Select Permission For All Modules*’. Clicking on this drop-down will provide three choices of access permissions: 
    1. None: Selecting this option will restrict the sub-user from having any kind of access to all the modules from the seller's shop. 
    2. Read Only: Selecting this option will provide access to only read all the modules of the seller's shop. 
    3. Read and Write: Selecting this option will provide the sub-user with an access to read and write/add/make changes in all the modules of the seller's shop. 

The seller can select any of the access permissions and then click on the ‘Apply to All’ button. The selected action will be applied to all the modules. 

However, if the seller wants to provide different permission accesses for different modules, this page also provides a list of all the modules available in the seller’s shop. Each module has a separate drop-down bar provided to its right. The drop-down has the same three access permissions: None, Read Only and Read & Write. The seller can define permission accesses for every separate module as per their requirement. 


The customers might have several queries regarding the products due to which they might try to contact their sellers. Any messages being sent by the customers are shown to the seller under the ‘My Messages’ page shown. The message threads are created for every different customer. The seller can read as well as reply to these messages. To search for messages, the seller can type the keywords in the search bar provided at the top of this page. 

My Credits 

The seller can see the complete details of their previous transactions in the ‘My Credits’ module. The complete transaction history of the seller is displayed in the ‘Transaction History’ list provided below ‘Search Transactions’ section. Each of the sections displayed on this page as explained ahead. 

The sections displayed on this page are:

  1. Wallet Balance: The total balance available in the seller's virtual wallet is displayed under this section. This is a sum total of all the pending credits and debits. 
  2. Pending Promotions Charges: A seller is charged for running any promotions as an Advertiser. So, the amount yet to be paid by the seller for promotions is displayed under this section. 
  3. Available Balance: This section displays the balance actually available in the seller's account. This amount excludes any pending credits and debits. 
    The seller can make a withdrawal request to the admin. A drop-down bar is provided in this section which includes two options: 
    • Bank Payout: By selecting this option the seller can send a withdrawal request to their admin to transfer money from e-wallet to their bank account. By clicking the ‘Request Withdrawal’ button the ‘Request Withdrawal’ form will open
      The seller will then have to fill in their own bank details if they have not previously added bank details under the ‘My Account’ section. Sellers’ need to share bank account details with the admin as approved withdrawal requests/funds are transferred outside of the system through the Admin’s bank. After adding the necessary details, the seller must click on the ‘Request’ button to place the request. The withdrawal request will be forwarded to admin and the amount requested for withdrawal will be displayed in ‘Pending Withdrawal Requests’ section.
  4. Add Wallet Credits: Seller can also add virtual credits to their virtual bank account by entering the amount and clicking the ‘Add Credits’ button. This will navigate the seller to the ‘Billing and Payment’ pages. The seller needs to select the payment gateway as per their choice and complete their transaction. 
    NB: Virtual credits are the same value of actual money and vice versa.
  5. Search Transactions:Seller can also search for any transaction by using following search filters:
    • Keyword: Enter keywords for particular transactions. 
    • Both-Debit/Credit: Select if the transactions to be searched as ‘Credit’, ‘Debit’ or ‘Both’.
    • From Date: Select a date to search for transactions made after the mentioned date. 
    • To Date: Select a date to search for transactions made until the mentioned date. 
      NB: The ‘Date From’ and ‘Date To’ filters can also be used together to specify a time period. 
  6. Transactions History List: All kinds of transactions made over the time period will be displayed in this list. The list will display any kinds of credits or debits made on a certain date along with the total balance. The ‘Status’ column displays ‘Transaction Completed’ if the transaction made was successful. Any additional comments relevant to any transaction are displayed under the ‘Comments’ column. 

Update Credentials

The seller enters their credentials when creating their shop at the beginning. From this module, the seller can change their credentials. 

This module includes three sections: 

  1. Update Email:The seller can update their new email address. Seller must enter: 
    • New Email*: Their new email address. 
    • Confirm New Email*: Their new email address to confirm it. 
    • Current Password*: The current password for verification. 
      NB: Once the seller enters a new email id they will receive a ‘Verification Link’ on it. The new email address will only be updated if the seller verifies their email address by clicking on that link. 
      The seller must click on the ‘Save’ button to save the changes. 
  2. Update Password:The seller can update their password by entering: 
    • Current Password*: The seller must enter their currently active password. 
    • New Password*: The seller must enter their new password. 
    • Confirm New Password*: The seller must re-enter their new password. 
      The seller must click on the ‘Save’ button to save the changes. 
  3. Update Phone Number: The seller can update their phone number by entering: 
    • New Phone Number*: The seller must enter their new phone number. 
      NB: If this section is not being displayed, it means that it has been restricted from admin-end. 
      The seller must click on the ‘Get OTP’ button to proceed further. The OTP will be forwarded to the seller on their previously registered contact number. After entering the OTP the phone number will be updated successfully.