This module displays the lists of all orders placed by the customers. The orders that are cancelled or returned by customers are also managed in this module. 

Orders

This module displays a list of orders placed by customers. A search bar is provided on the top of this page from which the seller can search a particular order using any of the search filters:

• Keyword: Enter the keywords of the product to be searched. 
• Status:The seller can search products based on their statuses. This drop-down bar includes all the possible options of statuses available. The list will display:
  • Payment Pending: The orders placed by customers for which payment has not been received yet. 
  • Cash on Delivery: The orders placed with COD. 
  • Pay At Store: The orders placed will be paid at the store. 
  • Payment Confirmed: The orders for which payments have been confirmed/received from customers’ end. 
  • In Process: The orders that have begun to be prepared for sale. 
  • Shipped: The orders that are being shipped to their customers.
  • Delivered: The orders that have been delivered to the respective customers.
  • Rental Extended: Orders that have been extended for rental.
  • Ready For Rental Return-Buyer: Order is ready for rental return.
  • Return Requested: The orders for which customers have sent return requests.
  • Rental Returned: The rentals are returned.
  • Completed: The orders that have been completed. 
  • Cancelled: The orders that have been cancelled from the seller or admin’s end. 
  • Refunded/Completed: The orders for which the respective amount has been refunded to their customers. 
• Price Min [Default Currency]: The orders above the minimum price limit mentioned in this input box. 
• Price Max [Default Currency]: The orders below the maximum price limit mentioned in this input box.
• Date From: The orders placed after the mentioned date.
• Date To: The orders placed before the mentioned date. 
  NB: The ‘Date From’ and ‘Date To’ filters can also be used together to specify a time period. 

To remove the filters and view the complete list, sellers must click on the ‘Clear’ button provided next to the ‘Search’ button. 

NB: It is possible that the seller views a fewer number of status options. This is because the admin can restrict their sellers to have limited access. The admin is also authorized to re-name these statuses. The statuses being explained in this complete section are standard and admin-manageable.

The orders displayed in the list have two short-cut buttons provided to their extreme right which are:

• View Order : Clicking on this icon will redirect the seller to the ‘View Sale Order’ page. This page shows the complete details of the product and the placed order. It also displays the billing as well as shipping details of the respective order. There are two buttons provided on the top-right corner of this page which are ‘Print’ and ‘Back to Order'. Clicking on ‘Print’ will redirect the seller to the ‘Tax Invoice’ page. The seller can download and print out this invoice/order summary. Clicking on ‘Back to Order’ will redirect the seller back to the orders list. The further functions offered by this page are explained ahead. 
• Cancel Order: The seller can cancel the received order for certain reasons, for example, if they do not have the respective product in their inventory. Clicking on this icon will redirect the seller to the ‘Cancel Order’ page. This page displays an ‘Order Status Log’ below the complete product order, billing and shipping details. This log shows the current status of product order. 
  Below this log, a ‘Reason for Cancellation’ text box is provided. The seller must enter the valid reason under the ‘Comments’ section explaining to the respective customer why their order is being cancelled. The seller must click on the ‘Save Changes’ button to complete the process. Clicking on ‘Back to Order’ provided on the top-right corner will redirect sellers back to the orders list.

NB: The seller cannot cancel the orders on all Statuses. For example, the seller will not view the option to cancel if the order is still on ‘Payment Pending’ status or if it displays ‘Completed’ status. Additionally, displaying this icon is also Admin manageable which means that admin can choose to allow/deny the seller the right to cancel the orders. 

The ‘View Sale Order’ page also provides the functionality of changing the status of order. Sellers can change the status of orders as they pass through each step. The process through which every order is processed and the steps to be followed to change their status is explained below: 

1. The status for a product will remain ‘Payment Pending’ until the customer has not made the transactions for their respective order. 
2. Once the payment has been received, the status for an order will change to ‘Payment Confirmed’. 
   To cancel the order, the seller can click on the Cross Icon provided on the top-right corner of this page. This will redirect the seller to the ‘Cancel Order’ page (Click on the hyperlink to understand the further process).
3. The seller/admin must change the status to ‘In process’ when preparing it for delivery. To do so, the seller must click on the ‘View Order’ icon. At the end of ‘View Sale Order’ page the seller will see a new section where seller: 
   • Your Comments: Can comment to the respective order.
   • Status*: Must select the status ‘In Process’ from the drop-down list.
     NB: This status can also be updated by the admin. 
   • Notify Customer*: Must choose to notify the customer through an email/SMS by selecting ‘Yes’ or not by selecting ‘No’. 
     To save the changes, the seller must click on ‘Save Changes’. Now, the history of the respective order as passing through each status will be displayed in the ‘Order Status Log’ provided below. This list displays details of changes made in statuses of this order. 
     NB: If the order is being shipped by the Admin, the seller will be able to view only the above mentioned two status options in the drop-down list. However, if the order is to be shipped by the seller itself, they will be able to view further status options. 
4. The seller must change the status to ‘Shipped’ when the order has been shipped for delivery. To do so, the seller must click on the ‘View Order’ icon which will navigate them to the ‘View Sale Order’ page. Under the ‘Comments On Order section’ the seller: 
   • Your Comments: Can add comments to the respective order.
   • Status*: Must select the status ‘Shipped’ from the drop-down list.
     NB: This status can also be updated by the admin. 
   • Notify Customer*: Must choose to notify the customer through an email/SMS by selecting ‘Yes’ or not by selecting ‘No’.
     Once the seller clicks on ‘Save Changes’ the ‘Order Status Log’ will be updated showing the latest status change on the top of the list. To cancel the order, the seller can click on the Cross Icon   provided on the top-right corner of this page. This will redirect the seller to the ‘Cancel Order’ page.
5. The seller must change the status to ‘Delivered’ once the order has been delivered to the respective customer’s address. To do so, the seller must click on the ‘View Order’ icon which will navigate them to the ‘View Sale Order’ page. Under the ‘Comments On Order section’ the seller: 
   • Your Comments: Can add comments to the respective order.
   • Status*: Must select the status ‘Delivered’ from the drop-down list.
     NB: This status can also be updated by the admin. 
   • Notify Customer*: Must choose to notify the customer through an email/SMS by selecting ‘Yes’ or not by selecting ‘No’.
     Once the seller clicks on ‘Save Changes’ the ‘Order Status Log’ will be updated showing the latest status change on the top of the list. To cancel the order, the seller can click on the Cross Icon provided on the top-right corner of this page. This will redirect the seller to the ‘Cancel Order’ page.
6. The seller must change the status to ‘Completed’ once the order has been delivered successfully to the customer. To do so, the seller must click on the ‘View Order’ icon which will navigate them to the ‘View Sale Order’ page. Under the ‘Comments On Order section’ the seller: 
   • Your Comments: Can add comments to the respective order.
   • Status*: Must select the status ‘Completed’ from the drop-down list.
     NB: This status can also be updated by the admin. 
   • Notify Customer*: Must choose to notify the customer through an email/SMS by selecting ‘Yes’ or not by selecting ‘No’.
     Once the seller clicks on ‘Save Changes’ the ‘Order Status Log’ will be updated showing the latest status change on the top of the list. 

If ShipStation is enabled by the admin, following actions are to be performed on orders received for products that are to be shipped by seller - 

• Go to the Orders page. A ‘Generate Label’ button will be displayed to the right of the orders of products to be shipped by sellers.
• Click on this button which will create a label. A ‘Preview Label’ button will be displayed instead of the Generate Label button, clicking on which the seller can view/download the label for this order.
• Clicking on the ‘View Details’ action button will open the View Sale Order page. The ‘Proceed to Shipment’ action button will be displayed at the top-right corner of this page. When the seller clicks on this button, the order will be moved to the ‘Shipped’ list in the ShipStation account. The further processing related to order shipment will be handled from the ShipStation itself.

Order Cancellation Requests

It is also possible that the buyer, after placing an order, might cancel it due to whatever reasons. Any such orders cancelled from the buyer’s end will be displayed on this page. Such requests can only and only be approved by the Admin. The seller can only view the status of requests made for respective orders and cannot approve or decline the requests. If the customer’s order cancellation request is approved by the admin, the status of order mentioned in the list will be displayed as ‘Approved’ and ‘Pending’ if it is pending and no action has been performed yet. 

A search bar is provided on the top using which the seller can search orders using filters:

• Order Id/Invoice Number: The seller must enter the order id or invoice number in this input box to search a specific order. 
• Status: The seller can search the orders based on their status as being ‘Approved’ or ‘Pending’ or ‘Declined’. 
• Date From: The seller can enter the date after which all the order cancellation requests received must be shown.
• Date To: The seller can enter the date until which all the order cancellation requests received must be shown. 
  NB: The ‘Date From’ and ‘Date To’ filters can also be used together to specify a time period. 

To remove the filters and view the complete list, sellers must click on the ‘Clear’ button provided next to the ‘Search’ button. 

Return Requests 

Order return requests are placed by the customers after they have received the order and want to return the product. Such requests can be approved by both admin and seller. A search bar is provided on the top of this page using which the seller can apply filters and search particular orders. The filters provided are:

• Keyword: The seller can enter the keywords of order they are searching for. 
• Status:This drop-down bar provides following options: 
  • Pending: The orders for which the return requests are still pending. 
  • Escalated: The orders for which the return requests are escalated to the admin. 
  • Refunded: The orders for which return requests have been approved and the respective amount has been refunded. 
  • Withdrawn: The orders for which the return requests are withdrawn by the customer themselves. 
  • Cancelled: The orders for which return requests have been cancelled by the seller. 
• Date From: The seller can enter the date such that the return requests received after the mentioned date must be shown.
• Date To: The seller can enter the date until which all the order return requests received must be shown. 
  NB: The ‘Date From’ and ‘Date To’ filters can also be used together to specify a time period. 
  
  

To remove the filters and view the complete list, sellers must click on the ‘Clear’ button provided next to the ‘Search’ button. 

The seller must click on ‘View Return Order Request’  icon provided to the right of each request. This will navigate the seller to the ‘View Order Return Request’ page. There are two buttons provided on the top-right corner of this page which provide:

Escalate to YoRent [Admin]: Clicking on this button will escalate this return request to the admin. The admin will also be able to view this request and help the seller make a decision. At the bottom of this page, ‘Return Request Messages’ section is provided. The seller can chat directly with the customer or with the admin to discuss this return request. These messages will be displayed as conversation threads and the seller can review them at any time. 

Approve Refund: Clicking on this button will approve the respective customer’s return request and the amount to be refunded will be paid back to the customer.